All HyLine Ionizers are FREE SHIPPING

Shipping Policy

HyLine Water Systems – Shipping Policy
Last Updated: December 2025
We work hard to ensure that all HyLine products are shipped quickly, securely, and with proper handling. Please review the details below before placing your order.
1. Processing Time
  • Orders are typically processed and shipped within 1–3 business days.
  • Orders placed on weekends or holidays are processed on the next business day.
  • Large water systems or high-volume orders may require additional preparation time.
Processing time is separate from carrier transit time.
2. Shipping Methods & Carriers
We ship using trusted carriers such as:
  • UPS
  • FedEx
  • USPS
Carrier selection depends on destination, weight, and package type.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
  • Product weight
  • Package size
  • Destination
  • Carrier rates
We do not mark up shipping fees.
4. Tracking Information
Once your order ships, you will receive:
  • A shipment confirmation email
  • A tracking number
  • A link to monitor package movement
Tracking may require up to 24 hours to update.
5. Delivery Timeframes
Estimated domestic delivery times:
  • Standard: 3–7 business days
  • Expedited: 2–4 business days (if offered)
These timeframes are estimates only.
We are not responsible for delays caused by carriers, weather, or other factors outside our control.
6. Signature Requirements
For high-value products such as water ionizers, a signature may be required at delivery.
If no one is available:
  • The carrier may attempt redelivery
  • The carrier may hold the package at a local facility
This requirement protects both the customer and HyLine.
7. Wrong Address / Undeliverable Packages
Customers are responsible for entering an accurate shipping address.
If a package is returned to us due to:
  • Incorrect or incomplete address
  • Refusal of delivery
  • Carrier unable to deliver
The customer is responsible for:
  • Reshipping fees, or
  • Return shipping fees deducted from any eligible refund (unopened items only)
We cannot reroute packages once they are in transit.
8. Address Changes After Shipping
Once an order has shipped, address changes are not possible.
Customers must contact the carrier directly.
HyLine cannot guarantee any rerouting or intercepts after shipment.
9. Lost or Stolen Packages
Once a package is marked “Delivered” by the carrier, HyLine is not responsible for theft or disappearance.
If a package is marked delivered but cannot be found:
  1. Check around your property
  2. Ask neighbors or building management
  3. Contact the carrier for GPS confirmation
  4. Notify us only after the carrier confirms it cannot locate the package
Replacements are evaluated case-by-case, not automatically granted.
10. Damaged Shipments
If your product arrives damaged:
  • You must notify us within 7 days of delivery
  • Include clear photos or video of the damage and packaging
  • Keep all packaging until the claim is resolved
Damage reported after 7 days may not qualify for replacement.
11. Weather Delay Disclaimer
Severe weather events may impact carrier transit times.
HyLine is not responsible for weather-related shipping delays and cannot guarantee delivery dates affected by storms, natural disasters, or seasonal disruptions.
12. Holiday Season Delays
During peak holiday periods (November–January):
  • Processing and shipping may take longer
  • Carrier networks experience higher-than-normal volume
  • Delivery estimates may be extended
We recommend ordering early during this period to avoid delays.
13. Returns & Exchanges Related to Shipping
For returns, exchanges, or refund eligibility, please refer to our Returns & Refund Policy.
Return shipping costs are the responsibility of the customer unless otherwise noted.
14. International Shipping
At this time, HyLine ships within the United States only.
If this changes in the future, this section will be updated accordingly.
15. Contact Us
For shipping questions or assistance: